Effective date: July 24, 2026
Alexander Counseling Center, LLC (“Alexander Counseling Center,” “ACC,” “we,” “us,” or “our”) respects your privacy. This Website Privacy Policy explains how we collect, use, disclose, retain, and protect information obtained through our website and related digital advertising activities.
This policy applies to information collected through this website. It does not replace our HIPAA Notice of Privacy Practices, which describes how we may use and disclose protected health information and explains your rights concerning that information.
1. Information We Collect
Information You Provide
When you use our contact form, email us, call our office, or submit information through a digital advertisement, you may voluntarily provide information such as:
Your name
Your email address
Your telephone number
The subject of your inquiry
Information you include in a message
Your general interest in our services
Other information you choose to provide
Please provide only the information reasonably necessary for us to respond to your inquiry.
Information Collected Automatically
When you visit our website, our hosting provider and website technologies may automatically collect limited technical information, such as:
Internet Protocol address
Browser and device type
Operating system
Referring website
Pages visited
Date and time of access
General website activity
Security and error-log information
We may use this information to operate, secure, troubleshoot, and improve the website.
2. Contact-Form and Email Privacy
Our website contact form is intended only for general questions and appointment inquiries. It is not a secure clinical messaging system.
Please do not use the contact form or ordinary email to submit diagnoses, treatment information, medical records, Social Security numbers, insurance identification numbers, detailed descriptions of mental health concerns, or other sensitive health information.
Contact-form submissions are sent to an authorized Alexander Counseling Center email account. We have disabled routine storage of form submissions in the WordPress website database. However, submitted information may still pass through our website infrastructure and be retained within our email system, security logs, or system backups.
Submitting a message does not establish a therapist-client relationship and does not guarantee that a therapist is available or that ACC can provide the requested service.
The contact form and email are not monitored continuously and must not be used for emergencies. If you or someone else is in immediate danger or needs immediate medical attention, call 911. For emotional distress or crisis support, call or text 988.
3. How We Use Information
We may use information collected through the website to:
Respond to questions and appointment inquiries
Provide general information about our services
Direct inquiries to appropriate authorized staff
Communicate about therapist availability or possible next steps
Operate, maintain, secure, and improve the website
Evaluate the effectiveness of public outreach and advertising
Prevent spam, fraud, misuse, or security threats
Comply with applicable legal, regulatory, and professional requirements
We do not use information submitted through our contact form for targeted advertising.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies that support essential website functions, security, preferences, performance measurement, or analytics.
You may configure your browser to block or delete cookies. Blocking essential cookies may affect the operation of certain website features.
If we use nonessential analytics or advertising technologies, we will evaluate whether additional notice, consent, or opt-out controls are required. A cookie preference tool may be provided where appropriate.
5. Digital Advertising
ACC may use Google, Meta, or other digital advertising platforms to provide information about our services. These platforms may collect information about interactions with advertisements, such as ad clicks, device information, general location, and visits to webpages, subject to their own privacy policies and settings.
We do not knowingly provide protected health information, clinical records, contact-form messages, or information about an identifiable person’s treatment to Google, Meta, or other advertising platforms for advertising purposes.
Information submitted directly through a third-party platform may also be processed by that platform under its own privacy policy. Do not submit private medical or mental health information through a social-media advertisement or lead form.
6. How We Disclose Information
We do not sell personal information to data brokers or other third parties.
We may disclose limited information:
To authorized ACC workforce members who need it to respond to an inquiry
To service providers supporting our website, email, security, communications, or business operations
When required by law, court order, subpoena, or valid governmental request
When reasonably necessary to protect a person’s safety, our legal rights, or the security of our systems
In connection with a business reorganization or transfer, subject to applicable privacy requirements
Service providers are permitted to receive only the information reasonably necessary to perform their services and are subject to applicable contractual and privacy obligations.
7. Protected Health Information
When ACC creates or receives protected health information as part of providing health care, that information is governed by HIPAA, other applicable health-privacy laws, and our Notice of Privacy Practices.
Our Notice of Privacy Practices explains:
How protected health information may be used and disclosed
Your rights concerning your health information
ACC’s responsibilities concerning that information
How to submit a privacy question or complaint
Please review our Notice of Privacy Practices for information concerning clinical, billing, insurance, and treatment records.
8. Information Retention
We retain personal information only for as long as reasonably necessary to:
Respond to the inquiry for which it was provided
Conduct appropriate administrative follow-up
Maintain security and operational records
Meet legal, regulatory, contractual, or professional requirements
Establish, exercise, or defend legal claims
Retention periods may vary depending on the type of information and the reason it was collected. Health records are retained according to our Notice of Privacy Practices, record-retention policies, and applicable law.
9. Information Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, use, alteration, loss, or disclosure. The website uses HTTPS encryption to protect information while it is transmitted between a visitor’s browser and the website.
No website, email system, or internet transmission can be guaranteed to be completely secure. Visitors should avoid submitting sensitive information through ordinary website forms or email.
10. Your Privacy Choices and Rights
Subject to applicable law and appropriate identity verification, you may ask us to:
Confirm whether we maintain personal information about you
Provide access to certain personal information
Correct inaccurate information
Delete information that we are not legally required to retain
Withdraw consent when processing depends upon consent
Stop certain nonessential communications
Different rules may apply to protected health information. Requests involving clinical, billing, or treatment records will be handled according to HIPAA, our Notice of Privacy Practices, and other applicable laws.
To submit a privacy request, contact us using the information below. We may need to verify your identity before acting on a request.
11. Children’s Privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online directly from children under 13 without appropriate authorization.
A parent or legal guardian should contact our office directly regarding services for a minor. Minors should not submit private health information through the website contact form.
12. Third-Party Websites
Our website may contain links to third-party websites or services, including social-media pages, mapping services, and external resources. ACC does not control the privacy, security, accessibility, or content practices of those third parties.
Visiting an external website is subject to that provider’s privacy policy and terms.
13. Changes to This Policy
We may update this Website Privacy Policy to reflect changes in our website, services, legal obligations, or privacy practices. The revised policy will be posted on this page with an updated effective date.
14. Contact Us
For questions about this Website Privacy Policy or ACC’s website data practices, contact:
Alexander Counseling Center, LLC
514 Crater Lake Avenue
Medford, Oregon 97504
Telephone: (541) 826-8282
Fax: (541) 538-5109
Email: info@alexandercounseling.org